What do you want to do ?
Attending a mediation facilitated by the Dispute Settlement Centre of Victoria (DSCV) is optional, but there are many benefits to going.
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Do I have to pay to participate in a mediation facilitated by Dispute Settlement Centre of Victoria?
No, the service is free.
What if I don’t want to continue with mediation for a residential tenancy case?
You can opt out of the mediation process at any time.
How do I change my account details for the Residential Tenancies Hub?
To update details on your Residential Tenancies Hub account, use the Residential Tenancies account details request fo
What do I need to know if I’m going to VCAT in person?
We strongly recommend you wear a mask when you’re at VCAT.
Can I observe a hearing when I’m not a party in the case?
Hearings via phone or video conference
What if I have health concerns about going to VCAT in person?
Tell us before your hearing if you have health concerns about attending a VCAT hearing in person and we'll consider how best to accommodate your ne
Who do I contact if I test positive for COVID-19 before my in-person hearing?
If you test positive for COVID-19 on the day or leading up to your hearing, contact us
How do I write a 'points of defence'?
A points of defence is a written statement in response to a claim made to VCAT.